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History[ edit ] In the late s and early s, the developed countries of North America and Western Europe suffered economically in the face of stiff competition from Japan's ability to produce high-quality goods at competitive cost.
For the first time since the start of the Industrial Revolutionthe United Kingdom became a net importer of finished goods.
The United States undertook its own soul-searching, expressed Total quality managrment pointedly in the television broadcast of If Japan Can Firms began reexamining the techniques of quality control invented over the past 50 years and how those techniques had been so successfully employed by the Japanese.
It was in the midst of this economic turmoil that TQM took root. The exact origin of the term "total quality management" is uncertain.
Features[ edit ] There is no widespread agreement as to what TQM is and what actions it requires of organizations,    however a review of the original United States Navy effort gives a rough understanding of what is involved in TQM.
The key concepts in the TQM effort undertaken by the Navy in the s include: The PDCA cycle to drive issues to resolution Ad hoc cross-functional teams similar to quality circles responsible for addressing immediate process issues Standing cross-functional teams responsible for the improvement of processes over the long term Active management participation through steering committees Notable definitions[ edit ] While there is no generally accepted definition of TQM, several notable organizations have attempted to define it.
United States Department of Defense [ edit ] "Total Quality Management TQM in the Department of Defense is a strategy for continuously improving performance at every level, and in all areas of responsibility.
It combines fundamental management techniques, existing improvement efforts, and specialized technical tools under a disciplined structure focused on continuously improving all processes.
Improved performance is directed at satisfying such broad goals as cost, quality, schedule, and mission need and suitability.
Increasing user satisfaction is the overriding objective. The TQM effort builds on the pioneering work of Dr.
Juranand others, and benefits from both private and public sector experience with continuous process improvement.Total Quality Management.
Chapter 5 of Operations Management 4th Edition Reid / Sanders. STUDY. PLAY. TOTAL QUALITY MANAGEMENT. An integrated effort designed to improve quality performance at every level of the organization. Customer defined quality. The meaning of quality as defined by the customer.
Total quality management is a structured effort by employees to continuously improve the quality of their products and services through proper feedbacks and research.
Ensuring superior quality of a product or service is not the responsibility of a single member. Total quality management is an organization-wide philosophy with its core values centered on continually improving the quality of its product and .
Total Quality Management is a management framework based on the belief that an organization can build long-term success by having all its members, from low-level workers to its highest ranking executives, focus on quality improvement and, thus, delivering customer satisfaction.
Total Quality Management (TQM) is an approach that seeks to improve quality and performance which will meet or exceed customer expectations. This can be achieved by integrating all quality-related functions and processes throughout the company.
The history of total quality management (TQM) began initially as a term coined by the Naval Air Systems Command to describe its Japanese-style management approach to quality improvement.
An umbrella methodology for continually improving the quality of all processes, it draws on a knowledge of the principles and practices of.